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In the last post we talked about negotiating with your big fish and how to nurture and build on the

There are a few things you need to do and consider to prepare for your first face to face meeting:

In the last post we talked about making first contact with your prospective big fish and how to make a

In the last post we talked about how to learn about your big fish and prepare for the first contact

In the last post we talked about how to bring the big-company mindset into your business and your team. This

In the last post we started our series on catching big clients, or “fish”, that will sustain your business over

There are a number of factors to take into consideration when prepping yourself and your company to approach the largest

The Rule of 1% is simply defined as improving your customer service one percent at a time. Before you can

In the last post we talked about the first secret to building a solid customer service plan and how to